GameCraftHQ is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
We collect personal information when you visit our site, create an account, place an order, or interact with us in other ways. The types of personal information we collect include:
- Personal Identification Information: (Name, email address, phone number, shipping address, billing address)
- Payment Information: (Credit/debit card details, payment method)
- Account Information: (Username, password, order history)
- Device and Usage Information: (IP address, browser type, operating system, browsing behavior on our site)
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize our services. Specific uses include:
- Processing Orders: To process and deliver your purchases, confirm orders, and handle returns.
- Customer Support: To respond to your inquiries, requests, or complaints.
- Marketing and Promotions: To send you information about new products, promotions, or special offers (with your consent).
- Site Improvements: To enhance and customize your shopping experience by analyzing usage data.
- Fraud Prevention: To ensure secure transactions and protect against fraudulent activity.
3. How We Share Your Information
We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party partners in the following cases:
- Service Providers: (Shipping companies, payment processors, and customer service platforms) to fulfill your orders and provide services.
- Legal Requirements: When required by law, or to protect our rights, property, or safety, we may disclose personal information to law enforcement or government agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new owner as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. These cookies help us remember your preferences, enhance site performance, and analyze usage patterns. You can choose to disable cookies through your browser settings, but this may limit your ability to use some features of our site.
Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, account login).
- Performance Cookies: Help us analyze site traffic and improve our services.
- Marketing Cookies: Track your browsing habits to show you relevant advertisements.
5. Your Rights
You have the right to:
- Access Your Information: Request details of the personal data we hold about you.
- Correct Your Information: Update or correct inaccuracies in your personal data.
- Delete Your Information: Request that we delete your personal data (subject to legal or contractual obligations).
- Opt-Out of Marketing: Choose not to receive promotional communications from us by clicking the “unsubscribe” link in our emails or contacting us directly.
6. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. We use SSL encryption to safeguard sensitive data (such as payment information) during transactions. While we strive to protect your data, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, such as processing your orders, providing customer service, or complying with legal requirements. Once this data is no longer needed, we securely dispose of it.
8. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a minor has provided us with personal data, we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed of how we protect your data.
11. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Email: [email protected]